At DPD, we value your privacy and are committed to protecting the information you share with us. By accessing and using the DPD website and services, you consent to the practices described in this Privacy Policy.
Data Collection
We may collect the following types of personal data when you visit our website or engage with our services:
- Personal Information: Includes your name, contact details (phone number, email address), and payment details provided during booking or purchasing services.
- Technical Information: Includes your IP address, browser type, and usage data collected through cookies or other tracking technologies when accessing our website.
Purpose of Data Collection
We collect your data for the following purposes:
- Booking and Payment Processing: To facilitate the booking of courts or equipment rentals.
- Customer Support: To respond to inquiries or provide technical assistance via WhatsApp Live Chat.
- Service Improvements: To analyze website usage patterns and optimize our services.
- Promotional Updates: To inform you of upcoming events, promotions, or policy changes (with your consent).
Data Sharing
We will not sell or rent your personal information to third parties. However, we may share your data with:
- Payment Gateway Providers: To process payments securely.
- Service Providers: For technical, operational, or data processing requirements.
- Legal Authorities: When required by law or to protect against misuse of our services.
Data Retention
Your data will be retained no longer than necessary for the purposes outlined above or as required by Malaysian law. Once data is no longer needed, it will be securely deleted.
Your Rights
You have the following rights concerning your personal information:
- Access and Correction: You may request access to or correction of your personal data.
- Withdrawal of Consent: You may withdraw your consent for data collection and processing. However, withdrawing consent may limit your ability to use certain services.
- Objections: You may object to any data processing activities that are not essential to service delivery.
To exercise these rights, please contact us via information listed in our Contact Page.
Security Measures
DPD adopts industry-standard practices to protect your personal information from unauthorized access, alteration, or misuse. However, no security system is entirely foolproof, and by using our services, you acknowledge and accept this inherent risk.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyze website traffic. You may disable cookies through your browser settings. However, this may impact certain functionalities of the website.